Frequently asked questions.

Booking & Payments

  • To secure your date, a signed service agreement and deposit are required. Bookings are not confirmed until both are received. The remaining balance is due on the day of the event prior to setup and service start.

  • We operate strictly within the scheduled time outlined in your agreement. Service begins and ends at the agreed times, including setup and teardown.

    Guests are encouraged to use the photo booth throughout the event to ensure they do not miss their opportunity.

  • No. We do not manage guest flow or announce last call during events. If a last-call announcement is required, it must be handled by the event host, MC, or coordinator.

  • Cancellations are handled according to the signed service agreement. In general, deposits are non-refundable, and partial or full payment may apply depending on the cancellation timeframe.

Photo Booth Experience

  • Yes. Guests may enjoy unlimited photo sessions throughout the entire service time.

    However, each individual session is limited to a maximum of 10 guests to ensure proper lighting, image quality, and safe use of equipment.

  • This ensures the best possible photo quality and safety. Larger groups can affect lighting, framing, and crowding around the booth. Guests are encouraged to take multiple photos if in larger groups.

  • A variety of props are provided for guest use. Props must be handled responsibly, and damage or misuse may result in replacement charges. Food and drinks are not permitted on the prop table.

  • Yes. While we use professional lighting and equipment, photo quality may be affected by guest movement, overcrowding, venue lighting, and environmental conditions outside our control.

Wi-Fi, Power & Technical Requirements

  • Yes. A stable Wi-Fi or cellular data connection is required for full photo booth functionality, including instant digital sharing, online gallery access, and system communication.

    Without a stable connection, certain features may be delayed, limited, or unavailable.

    If venue Wi-Fi is not available, a mobile hotspot or data connection may be used instead.

  • The client is responsible for providing reliable power and internet throughout the event.

    Unstable connections may result in slower performance, delayed sharing, or reduced functionality. The Vendor is not responsible for interruptions caused by venue power or internet issues.

  • If suitable power or internet is not available, the Vendor is not responsible for any resulting delays, interruptions, or reduced service performance.

Photos & Delivery

  • All digital images are delivered within seven (7) business days after the event via online gallery or digital delivery.

  • Gallery access is not guaranteed beyond seven (7) days after delivery. We strongly recommend downloading and saving all images as soon as they are received.

  • The Vendor is not responsible for incorrect contact information entered by guests when receiving digital photos.

  • Photos are stored temporarily for delivery purposes only. Long-term storage is not guaranteed.

Event Rules & Safety

  • Yes. The Vendor reserves the right to pause or immediately terminate service if guests are disruptive, harassing, unsafe, or intoxicated to a point that creates risk. No refunds or credits will be issued in such cases.

  • The client is responsible for any damage to equipment caused by guests or attendees during the event. Repair or replacement costs may apply.

  • Yes, however outdoor events are subject to weather and environmental conditions that may impact performance or image quality. Adequate shelter must be provided by the client when required. An additional Outdoor Fee may apply.

  • A minimum space of 10 ft x 10 ft with at least 10 ft ceiling height is required for proper setup and operation.

Event Rules & Safety

  • We will always make reasonable efforts to resolve technical issues quickly. However, we are not responsible for interruptions caused by power, internet, or venue-related issues.

    Partial refunds or additional service time may be offered at the Vendor’s discretion depending on the situation.

  • Yes. Lighting, space limitations, crowd movement, and venue conditions may impact photo output or performance of the booth.

Logistics

  • Yes. The client must provide reasonable parking and load-in access. Any parking fees incurred will be billed to the client.

  • We typically require 75-90 minutes of advance access before the event start time to ensure full setup and testing is completed before guests arrive.